This website is owned and operated by P & A Home Mate Limited and our registered office is 34 Abbey Way, Kingston Upon Hull, HU5 1DA.
Our company is registered in England & Wales under company no. 09061407
Our company is registered for VAT under reference GB 193428683
These Terms and Conditions apply to all use of P&A Home Mate Ltd. Store and all transactions for the sale of goods on www.mydecorativestone.co.uk. Please read them carefully. They do not affect your statutory rights.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on www.mydecorativestone.co.uk
Although we endeavour to ensure that all pricing information on our website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust prices, offers, goods and specifications of goods on www.mydecorativestone.co.uk at our discretion at any time before (but not after) we accept your order.
You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “confirm order” button on the check out page.
All orders made by you through www.mydecorativestone.co.uk are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on www.mydecorativestone.co.uk. If you order goods which are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock, or cancel your order.
The total cost of your order is the price of the goods and delivery charges as set out in our pricing policy
Payment can be made by most major credit or debit cards, American Express or BACS transfer. We will not accept cash on delivery.
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Our customers have the right to cancel an order before despatch. A cancellation request must be given in writing and emailed to: firstname.lastname@example.org
Once an order is placed and paid for on our website we act upon it immediately and start the administration and delivery process. There are various stages your order goes through before leaving our yards and this includes costs incurred in the administration of bank card payments and refunds.
P&A Home Mate Limited will charge a restocking fee of 5% from the product cost of an order if a cancellation request is made. The balance of the refund will then be processed immediately and will take 2 – 3 working days to reach the recipients bank account.
Products delivered to you:
If you buy a product which we deliver to you, you may cancel your order (or any part of it) within 7 days, for any reason, by emailing us at email@example.com to cancel the order (or part of it)
This is subject to the following conditions:
The product must be unused
Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded.
You will receive a refund of the price paid excluding delivery/collection charges and a 5% restocking fee.
Any return delivery charges will be paid for by the customer.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
If the product you purchased is faulty or damaged on delivery, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Customers must report the faulty goods by phone within 24 hours of the delivery. Then follow up this phone call in writing giving full details of the problem within 14 days of the delivery.
On delivery, by signing the delivery note, you agree the goods have been delivered free of damage. Please inspect any goods before signing the delivery note.
On inspection, if the goods or part of the goods are seen as damaged you must refuse the delivery. P&A Home Mate Limited will not replace damaged goods if delivery notes are not claused or a customer just signs the delivery without checking for damages.
If you request the goods to be left without a signature, you forfeit the right to make a claim against us for damages or theft.
See Delivery Information on the Home page of our website.
P&A Home Mate Ltd. are committed to respecting your privacy. We have structured our website so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
We may collect the following information:
We require that users supply personal information, including e-mail address prior to registering with this website or receiving other specific corporate and information materials or submitting an enquiry to us.
We may also ask you to provide us with additional contact information, in order to provide you with additional site functionality and further correspondence about our products and services.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our products and services.
Our representatives may follow up, either by e-mail, phone or mail, as part of our customer care procedures.
We may periodically send promotional information about new products, special offers or other information which we think you may find interesting using the contact details which you have provided either by registering as a user on this site or by requesting information from us.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a piece of text, which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a traffic log cookie should not prevent you from using this website, however it may restrict the use of certain features.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your Internet browser.
Essential Cookies: these are used to enable core website functionality and monitor performance. Without these, you will not be able to use the website fully. They do not contain your personal information.
Functional Cookies: these are used for social media sharing and to all collection of data so that other companies can show adverts that may be relevant to you. The inclusion of functional cookies also enables Essential cookies to function.
Marketing Cookies: these allow us to monitor marketing campaigns and allow Google to personalise marketing content on third party websites. These will remain effective for a maximum of 30 days after you close your browser.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Products may show some colour variations. All sizes quoted are approximate. Where Higgins Cladding Limited agree to provide a specifically designed plan, the customer agrees to check the accuracy and suitability of the plan.
Any plan drawn by P&A Home Mate Ltd. is, and remains, its property and may not be reproduced in whole or in part without its previous written consent.
Higgins Cladding Limited will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of our staff, Higgins Cladding Limited may not be able to do so. In such circumstances Higgins Cladding Limited will contact the Customer and agree an alternative date. The customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the customer the Customer may not be able to do so. In such circumstances the customer will contact Higgins Cladding Limited and agree an alternative date.
As soon as P&A Home Mate Ltd. has delivered the goods, the customer will be responsible for their safekeeping and P&A Home Mate Ltd. will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, P&A Home Mate Ltd. responsibility for everything other than damage due to its negligence will end on the date P&A Home Mate Ltd. agreed to deliver them as set out in the contract.
Ownership of the goods shall remain with Higgins Cladding Limited and shall not pass to the customer until the agreed price for them, together with all other sums due from the customer to Higgins Cladding Limited, have been paid in full.
To the extent permitted by law, P&A Home Mate Ltd. accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
Variations in colour of all of the cast materials produced are normal due to the manufacturing process and variations in raw materials. Products may differ slightly from the presented pictures.
You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.
You are not allowed to copy any material from this website for any other commercial purpose.
You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.
You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.
You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.
You are not allowed to use the site to make any speculative, false or fraudulent orders.
This website consists of images, text, formats and styles of presentation, software (including HTML code) and material analogous to it (‘material’). All copyright and other moral ownership and intellectual property rights capable of subsisting in the material or derivatives of it from time to time is either owned exclusively or is licensed to P&A Home Mate Ltd. or one of its subsidiary companies.
You acknowledge our rights to the material, save as provided elsewhere in these terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.